Diversity. Equity.
Inclusion. Belonging.

Simply put: Diversity is a fact. Inclusion is a choice. Equity is treating people fairly. Belonging is how people feel – about you, your organization, your brand and so much more. We are here to support you and your people as you go on a journey that incorporates all four.

It’s time to evolve.

It doesn’t matter where you currently are on your D.E.I.B journey – what’s important is that you continue. Employees deserve to bring their full potential to work. This means they must feel comfortable bringing their fully authentic selves to work. The world is diverse. You need to know how you are you going to embrace that diversity and ensure your people feel safe and supported, so they can help your organization reach its full potential.

What exactly is D.E.I.B?

The phrase D.E.I.B. is talked about a lot, but it’s often misunderstood.
Let’s break it down together: 


Is a ‘fact’. The fact is… if there’s two people in a room together, the room is diverse. It’s that simple.


Is a ‘value’. It’s the quality of being fair and objective.


Is a ‘behavior’. It’s the policy of providing equal access to opportunities and resources to any person who might otherwise be or feel excluded or marginalized.


Is an ‘emotion’. It’s the feeling that comes from being comfortable expressing ideas, sharing experiences, and contributing, knowing your input is valued.

Our Approach to D.E.I.B.

Diversity, Equity, Inclusion and Belonging are all interconnected. We always look holistically at the key dynamics involved in your evolving culture, so everyone can grow and learn together. We believe everybody can be a part of this journey.

Building Awareness

There’s no substitute for talking to each other to build awareness and truly open our hearts and minds. We learn about each other through the stories we share, but it is easier said than done. That’s why we offer a range of tools to coordinate productive discussion with positive outcomes.

We help to build awareness through:

* Workshops * Panel Discussions * D&I Forums * Micro-learning

Creating Connections

To thrive and succeed long term you need to create robust connections between your people and your organization’s values at every level. We can support you in creating connections through every part of the employee lifestyle.

We facilitate new connections through

* Beyondboarding * Talent Acquisition * Interviewing * Onboarding * Leadership & Prof Development

Embracing Diversity

Embracing diversity is about acknowledging that people are different and difference is good. Innovation, creativity, awareness, and awakening create the business success stories of tomorrow. By embracing diversity you can champion new possibilities and new growth for your employees and your organization.

We allow people to embrace diversity through:

* Diversity Council * Metrics Benchmarks * History & Cultural Fluency * Global Heritage * Customer Experience

Opening Minds

Many of us bring unconscious bias and other pre-existing models with us to the workplace. But none of us can know what we don’t know. That’s why we have a range of tools to support your people in seeing the world and the issues being discussed through a fresh, more open lens.

We allow minds to open through:

* B+ERGs * Recognition * Coaching & Feedback Models * Performance Management

We offer training, or to put it another way, compliance. But we urge all our clients to think in terms of a ‘learning journey’. A single workshop, compliance training session, or guest speaker can’t provide the pathway for people to learn and grow on its own. Our approach builds on foundational knowledge, current business strategies, and improvements to policy to inspire change. We meet people where they are at to open up hearts and minds. By unlocking the power of people together we can unleash the exponential potential within your business.

Wherever you are on your journey, we never judge. We just offer a way forward.

The millennial and Gen Z generations are the most diverse in history: only 56% of the 87 million millennials in the country are white, as compared to 72% of the 76 million members of the baby boomer generation.

(CNN Money)

Challenges we embrace.

How can we recognize our visible and invisible dimensions of diversity?

What role does unconscious bias play?

How do we understand micro-messaging with more clarity?

What does it mean to be an inclusive workplace?

How can we measure and boost colleagues’ sense of belonging?

How do we share our D.E.I.B. strategy and approach with the world?

Sound familiar?

Discuss the answers to these and other questions with our team of experts.

Meet our D.E.I.B Experts


Susan Im [she/her]


Jinnae Monroe [she/her]


Josh Saterman [he/him]


Nettie Nitzberg [she/her]


Susan Im [she/her]

Susan is a Certified Professional Diversity Coach and Strategic Business Advisor that focuses on building more inclusive workplaces through coaching and mentoring. A business leader that puts People first, she partners with individual coaching clients and teams to help them find their authentic leadership voice and unlock their unique superpowers.

Throughout her 25+ year career in Retail, she has built successful brands and high performing teams while also creating community. While at Macy’s, Susan helped launch the Employee Resource Groups (ERG) and was the Sponsor for the Asian American ERG for 9 years. She strives to build inclusive climates where everyone can contribute and realize their full potential. Susan has always been passionate about leadership and employee engagement through the lens of DEIB. She earned her Diversity and Inclusion Certificate from Cornell in September 2020 and is a Certified Professional Diversity Coach.

Susan was born in Seoul, South Korea, and grew up in Brooklyn, NY. Before coming to America at 9 years old, her family spent 2 years in Asuncion, Paraguay. Susan’s immigrant experience informs who she is and has led her to advocate for those that are in the minority. Her favorite quote is, “Be the person you needed when you were younger,” and she is committed to giving back and supporting the next generation of leaders through mentoring and coaching. She works with several non-profit organizations (NAAAP, APIA, and TwoTen Foundation) as a mentor and advisor. An avid reader and lifelong learner, she is married with 2 daughters and a dog. She enjoys playing Tennis with her husband and hopes to win more than 3 points soon!

Susan graduated from University at Albany with a Bachelor of Science degree in Business Administration and minored in Psychology. She started her Retail career at Lord and Taylor in the Executive Development Program and became a Buyer at Macy’s and Century 21 Dept Stores. Susan spent the last 15 years of her career at Macy’s, mostly in Product Development, where she helped build the Women’s Private Brand Shoe business to $340M with 10 Brands. Susan is a strategic partner and a strong collaborator.


Jinnae Monroe [she/her]

Professor Jinnae Monroe is an Air Force veteran, D.E.I.B. Advisor, and founder of HireGround (501c3) nonprofit, which provides students with workforce development, and post-high school support/life skills. She has over 25 years of experience leading Human Resource workplace challenges, Resiliency & Inclusion (onboarding Vets), and Leadership Development for fortune 500 companies, saving her clients millions in turnover & retention costs. Also, recognized for her facilitation work on a Presidential level and ranked #1 lead facilitator among 100+ peers, in a company of 50k employees. For the past 14 years, Jinnae has taught Human Resource Staffing, Ethics and Public Speaking courses for Graduate students. She also teaches public speaking/presentation skills to Sr. Executives. Jinnae is a keynote speaker to government, military, education, nonprofit, law firms, and corporate on the topic of Talent Management, Generations in the Workplace, Change Management and Women’s leadership initiatives.

Jinnae has coached the transitional careers for countless veterans, military leaders and spouses across the U.S. She has designed customized curriculum for companies to start succession programs. Mostly recently, Jinnae was handpicked to help lead the way for the Boots-to-Business program. This program educates transitioning military members who want to start a business.

Jinnae is certified in the following Personality Assessments: CPP: FIRO B, 360 Feedback, John Maxwell Coach and Certified International Speaker, Strength Deployment Inventory (SDI), Workplace DiSC facilitator, Five Behaviors, MBTI, PROSCI Change Management, Behavioral Based Interview Structure (BBSI), Generations in the Workplace, Diversity and Inclusion. She is also a Foster/Adoptive parent trainer.

She is a member of the National and Prince William Society for Human Resources, American Training & Development, American Businesswomen, and Leadership Prince William class of 2020. Jinnae serves as a member of several boards: PW Chamber of Commerce, DC/Loudon American Red Cross, PW Human Alliance, and MCPS Education Foundation, and Ambassador to SpouseLink. Awarded, Nonprofit of the Year, recognized for Emerging Small Business, and Excellence in Business. Jinnae has also garnered several 1st Place awards for Toastmasters International.

Private matters: Military spouse, self-proclaimed Scrabble champ and Zumba instructor. What she does when no one is looking – standup comedian in her bathroom mirror



Josh Saterman [he/him]

Josh was born in Miami but now lives in Harlem New York with his amazing husband and cat. His favorite food is pizza––is it bad to eat it everyday?

A proud HMI.org executive Board Member, Josh loves all animals (except snakes), traveling the world and exploring new cultures, and his great hope is for a world that listens better.

His superpower is being a connector and his professional passion is unlocking client’s superpowers and seeing where it takes them. He strongly believes “there’s awakening when you aren’t focused on yourself.”

Favorite quote: “Two roads diverged in a wood and I— I took the one less traveled by, and that has made all the difference.” – Robert Frost

You can check out Josh’s full CV on LinkedIn here.


Nettie Nitzberg [she/her]

Born in Niagara Falls, NY, Nettie now lives in South Boston, Massachusetts. She’s the mother of two beautiful independent women, and a rescue dog named ‘Tex’. She has an awesome husband who loves surprising her with special milestone birthday gifts.

Nettie’s dual passions are eyeglasses in all colors and shapes, and any organizing and decorating project that allows her to play with color, plants, flowers, and pillows. Lots of pillows.

Nettie is always excited to meet new people and make new friends, so it’s no surprise that her superpower is connecting people. Something she especially enjoys putting it to good use over a glass of wine.

My motto: “You can never have enough friends.”

Favorite quote: “The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention.” – Rachel Naomi Remen

You can dive into Nettie’s full profile on LinkedIn here.