Diversity, Equity,
Inclusion and Belonging.

Diversity, Equity, Inclusion, and Belonging is most effective when it is cascaded down the organization and is integrated, measured, and supported by company leadership.

Organizations cannot continue to look and sound the same, any longer.

They must create environments that allow people to bring their full authentic selves to work and feel like they belong, by creating environments where people of all races, genders ,sexuality, religions, socio-economic backgrounds (and everything in between) can thrive and realistically see themselves as leaders within the industry.

What is D.E.I.B

Diversity is a fact, inclusion is a behavior, and belonging is the emotional outcome that people want in their organization.


the practice or quality of including or involving people from a range of different dimensions of our diversity


the quality of being fair and objective


the practice or policy of providingequal access to opportunities and resources forpeople who might


the opportunity to feel comfortable expressing ideas, sharing experiences, and contributing, knowing your input is valued.

Our Approach to D.E.I.B.

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Building Awareness

There’s no substitute for talking to each other to build awareness and truly open our hearts and minds. We learn about each other through the stories we share, but it is easier said than done. That’s why we offer a range of tools to coordinate productive discussion with positive outcomes.

We help to build awareness through:

* Workshops * Panel Discussions * D&I Forums * Micro-learning

The millennial and Gen Z generations are the most diverse in history: only 56% of the 87 million millennials in the country are white, as compared to 72% of the 76 million members of the baby boomer generation.

(CNN Money)

Meet our D.E.I.B Experts


Susan Im [she/her]


Jinnae Monroe [she/her]


Josh Saterman [he/him]


Nettie Nitzberg [she/her]


Susan Im [she/her]

Susan is a Certified Professional Diversity Coach and Strategic Business Advisor that focuses on building more inclusive workplaces through coaching and mentoring. A business leader that puts People first, she partners with individual coaching clients and teams to help them find their authentic leadership voice and unlock their unique superpowers.

Throughout her 25+ year career in Retail, she has built successful brands and high performing teams while also creating community. While at Macy’s, Susan helped launch the Employee Resource Groups (ERG) and was the Sponsor for the Asian American ERG for 9 years. She strives to build inclusive climates where everyone can contribute and realize their full potential. Susan has always been passionate about leadership and employee engagement through the lens of DEIB. She earned her Diversity and Inclusion Certificate from Cornell in September 2020 and is a Certified Professional Diversity Coach.

Susan was born in Seoul, South Korea, and grew up in Brooklyn, NY. Before coming to America at 9 years old, her family spent 2 years in Asuncion, Paraguay. Susan’s immigrant experience informs who she is and has led her to advocate for those that are in the minority. Her favorite quote is, “Be the person you needed when you were younger,” and she is committed to giving back and supporting the next generation of leaders through mentoring and coaching. She works with several non-profit organizations (NAAAP, APIA, and TwoTen Foundation) as a mentor and advisor. An avid reader and lifelong learner, she is married with 2 daughters and a dog. She enjoys playing Tennis with her husband and hopes to win more than 3 points soon!

Susan graduated from University at Albany with a Bachelor of Science degree in Business Administration and minored in Psychology. She started her Retail career at Lord and Taylor in the Executive Development Program and became a Buyer at Macy’s and Century 21 Dept Stores. Susan spent the last 15 years of her career at Macy’s, mostly in Product Development, where she helped build the Women’s Private Brand Shoe business to $340M with 10 Brands. Susan is a strategic partner and a strong collaborator.


Jinnae Monroe [she/her]

Professor Jinnae Monroe is an Air Force veteran, D.E.I.B. Advisor, and founder of HireGround (501c3) nonprofit, which provides students with workforce development, and post-high school support/life skills. She has over 25 years of experience leading Human Resource workplace challenges, Resiliency & Inclusion (onboarding Vets), and Leadership Development for fortune 500 companies, saving her clients millions in turnover & retention costs. Also, recognized for her facilitation work on a Presidential level and ranked #1 lead facilitator among 100+ peers, in a company of 50k employees. For the past 14 years, Jinnae has taught Human Resource Staffing, Ethics and Public Speaking courses for Graduate students. She also teaches public speaking/presentation skills to Sr. Executives. Jinnae is a keynote speaker to government, military, education, nonprofit, law firms, and corporate on the topic of Talent Management, Generations in the Workplace, Change Management and Women’s leadership initiatives.

Jinnae has coached the transitional careers for countless veterans, military leaders and spouses across the U.S. She has designed customized curriculum for companies to start succession programs. Mostly recently, Jinnae was handpicked to help lead the way for the Boots-to-Business program. This program educates transitioning military members who want to start a business.

Jinnae is certified in the following Personality Assessments: CPP: FIRO B, 360 Feedback, John Maxwell Coach and Certified International Speaker, Strength Deployment Inventory (SDI), Workplace DiSC facilitator, Five Behaviors, MBTI, PROSCI Change Management, Behavioral Based Interview Structure (BBSI), Generations in the Workplace, Diversity and Inclusion. She is also a Foster/Adoptive parent trainer.

She is a member of the National and Prince William Society for Human Resources, American Training & Development, American Businesswomen, and Leadership Prince William class of 2020. Jinnae serves as a member of several boards: PW Chamber of Commerce, DC/Loudon American Red Cross, PW Human Alliance, and MCPS Education Foundation, and Ambassador to SpouseLink. Awarded, Nonprofit of the Year, recognized for Emerging Small Business, and Excellence in Business. Jinnae has also garnered several 1st Place awards for Toastmasters International.

Private matters: Military spouse, self-proclaimed Scrabble champ and Zumba instructor. What she does when no one is looking – standup comedian in her bathroom mirror



Josh Saterman [he/him]

Josh was born in Miami but now lives in Harlem New York with his amazing husband and cat. His favorite food is pizza––is it bad to eat it everyday?

A proud HMI.org executive Board Member, Josh loves all animals (except snakes), traveling the world and exploring new cultures, and his great hope is for a world that listens better.

His superpower is being a connector and his professional passion is unlocking client’s superpowers and seeing where it takes them. He strongly believes “there’s awakening when you aren’t focused on yourself.”

Favorite quote: “Two roads diverged in a wood and I— I took the one less traveled by, and that has made all the difference.” – Robert Frost

You can check out Josh’s full CV on LinkedIn here.


Nettie Nitzberg [she/her]

Born in Niagara Falls, NY, Nettie now lives in South Boston, Massachusetts. She’s the mother of two beautiful independent women, and a rescue dog named ‘Tex’. She has an awesome husband who loves surprising her with special milestone birthday gifts.

Nettie’s dual passions are eyeglasses in all colors and shapes, and any organizing and decorating project that allows her to play with color, plants, flowers, and pillows. Lots of pillows.

Nettie is always excited to meet new people and make new friends, so it’s no surprise that her superpower is connecting people. Something she especially enjoys putting it to good use over a glass of wine.

My motto: “You can never have enough friends.”

Favorite quote: “The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention.” – Rachel Naomi Remen

You can dive into Nettie’s full profile on LinkedIn here.